Privacy Policy

We value your privacy. This Privacy Policy describes our practices regarding the use, maintenance, and disclosure of Personal Information that we collect. Any Personal Information that you disclose to us will be treated only in the manner described in this policy.
Whenever this Policy mentions “Eunimart” or “we” or “us” or “our”, it refers to the Eunimart Omnichannel Private Limited.
By accessing our website/mobile app and using our Service, you will have represented your agreement to this policy and bound by its terms. This policy does not apply to third-party websites, products, or services even if they link to our Services, and You should consider the privacy practices of those third parties carefully. We urge you to read this Policy thoroughly.
Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Master Subscription Agreement.

1. Scope of the Policy
a. This Privacy Policy applies to (i) our Site – www.siva3.io (ii) eunimart: Our Cloud-based Business Inventory Platform, tools and services accessible via our Website (the Platform), (iii) our mobile applications (iv) configuration, setup and training services, and (v) Customer interface channels, collectively called the “Services”.
b. In this privacy policy, we sometimes refer to “You”. “You” may be a visitor to our websites, a subscriber of one or more of our Services (“Subscriber”), or a customer of our Subscribers through the Marketplace (“Buyer”). We’ll do our best to clarify who we are referring to at various points in this policy.
c. This Privacy Policy primarily deals with the Personal Information or personally identifiable information, which means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of the person. The dealing and use of personal information collected by us shall be limited to the purpose of providing Service for which the Subscriber has signed up.
d. Our privacy and security practices in connection with the access and use of our Services are governed by the Master Subscription Agreement, which is a binding contract between the Subscriber (sole proprietor or legal entity which has subscribed to our Platform) and us.
e. When we collect and process information under the directions of our Subscribers, we act as mere data processors and have no direct rapport with individuals whose Personal Information we processes. All Buyers who interact with our Subscribers through our Service are directed to solicit their requests regarding their Personal Information (to amend, rectify, erase, and so forth,) to our Subscribers i.e. the sellers who with whom the Buyers have a contract. We are not responsible, and our Subscribers are wholly and solely responsible for their policies and compliances with all the applicable laws and regulations, and other duties relating to the collection and retaining Personal Information from individuals (known as data subjects) in connection with the use of our Platform.
f. We employ third parties to perform certain tasks to facilitate our Service and to assist us in analyzing its usage. We may transfer certain Personal Information to these third parties, but this transfer will be subject to your explicit consent and the Terms of Service. These third parties have access to your Personal Information albeit only to perform specific tasks on our behalf and are contractually and otherwise obligated not to disclose or use your information for any other purpose.

2. What information we collect
a. Any personal information voluntarily entered by a user
We collect the Personal Information that you enter into our system voluntarily. We Process this Information and create your account at Eunimart and also to facilitate your use of our Service. This information is required to create your Account, identify and communicate with you, respond to your requests/inquiries, servicing your purchase orders, and improving our Platform. The information you give when you sign up for a Account includes name, username, office address, email id, company name and telephone number. This Personal Information is used to allow you to create your Account and utilize the Service.
We do not need your credit card information for an Account unless you opt to subscribe to our paid Services, we require your credit card information to process your payments but we neither transmit nor save the information on our servers. We use a third-party intermediary for processing payments such as,
Stripe.com: a PCI DSS compliant payment gateway. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry. If You are located in the EEA or Switzerland, Stripe complies with applicable laws to provide an adequate level of data protection for the transfer of Personal Information and is certified under the EU-U.S. and the Swiss-U.S. Privacy Shield Framework.
Paypal.com: PayPal has achieved PCI DSS compliance certification under various programs and standards such as the Visa Cardholder Information Security Program, MasterCard Site Data Protection Program and American Institute of Certified Public Accountant's Statement of Auditing Standards #70 (SAS70) certification.
We do not collect any sensitive personal information such as racial/ethnic origin, political opinions, religious or philosophical beliefs, trade union affiliation, genetic, biometric data, health data or data concerning sexual orientation from our Subscribers. Any Buyer who discloses such information to our Subscriber, with whom he directly interacts with should do so at his own will and on careful reading of the Subscriber’s privacy policies.
You may also enter some personal information on our website forms and customer interface channels, which we use to contact you. You can sign up for providing information about upcoming developments at Eunimart by checking the box while on the page. You may opt out of receiving any, or all, of these communications from us by clicking on the unsubscribe link or by following the instructions provided in our emails or by contacting us at contact@eunimart.com.
You may enter other information on our website such as comments on our blog which information is publicly visible and accessible. In case you wish to remove this information, you may contact us on contact@eunimart.com.
If you choose to post information through our Service or engage in email, regular mail, telephone or other contact with us, we may retain information disclosed thereby as well.
b. Information that our system collects
Logs and Analytics
We accumulate information that your browser sends whenever you visit our Website access our Platform or use our Service (known as ‘Log Data’). This Log Data includes information such as your computer’s Internet Protocol (IP) address, browser type, browser version, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, the information you search for, local and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information, the time spent on those pages usage information, and other statistics.
We use third-party service providers of analytics service (view our list of sub-processors), that collect, monitor and analyze anonymous Log Data to assist us to increase our Platform’s functionality and market.
We may occasionally connect the Log Data with personal information that you enter to better our Service, enhance the design of the website and make it friendlier to use. Additionally, Passive Information help us know information about how many people visit our Site, when they visit and how they use our service. We make sure that all this data is treated in the same manner as Personal Information voluntarily disclosed by you, under this Privacy Policy.
Cookies and other Tracking Technologies
We use cookies and other tracking technologies to ensure that You have the best possible experience while using our Service. These technologies may provide us with personal information, information about devices and networks you utilize to access our Websites, and other information regarding your interactions with our Websites.
Cookies are small pieces of data sent from us and stored on the Your web browser. Cookies facilitate and enhance communication and interaction with the service offered by us. We use cookies to customize your visit for authentication, functional services (such as survey and chats), analytics and advertising.
Without your knowledge and consent, neither we nor our advertisers/business partners use cookies to automatically retrieve personally identifiable information from your computer.
As a Subscriber, you have an option to restrict the placement of cookies on your browser or remove them from your browser by changing your browser settings. Google, Facebook provide an opt-out option for their visitors on their respective websites. The “Help feature” on most standard browsers offers information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.
Kindly note that in case you opt to decline cookies and flush out the cookies from your computer, it will reduce the functionality of our Platform.
c. Information collected for identity verification
To help create and maintain a trusted environment, we may collect information related to you or your organization which is normally listed on public forums and from third parties, such as business partners, marketers, researchers, analysts, and other parties that we may use to supplement the information that we collect directly from you.
d. Information collected from other sources
In order to provide a hassle-free experience to our Subscribers, We give them an option to integrate with third parties (e.g. Amazon, Bonanza, eBay) such as e-commerce service providers or authentication services. When our Subscriber opts for this service, he allows access to us of his information including personal information which is entrusted such third parties. Using these features will authenticate your identity, and provide you with the option to share specific personal information with us. This information varies and is controlled by that third-party service or as authorized by you via your privacy settings at that service. Authorization procedures of the third-party e-commerce, social media or authentication service determine the extent of access to your information. Subscribers are encouraged to examine their privacy settings to change any information sent to us through these third parties.
How we use/process information that we collect
The following list details the purposes for which we uses/processes any Personal Information that it receives. The list is not an exhaustive one. We use the information for a catena of purposes including the following:
Provide, improve and develop the Platform:
Providing, operating, maintaining, improving, and promoting our Service.
Enabling access and use of our Services.
Processing and completion of transactions, and sending related information, including intimations of purchase and invoices.
Sending transactional messages, including responses to your comments, questions, and requests; providing customer service and support; and sending technical notices, updates, security alerts, and support and administrative messages.
Create and maintain a trusted and safe environment:
Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity.
Conduct security investigations and risk assessments.
Verify or authenticate information or identifications provided by you (such as to verify your identity)
Comply with our legal obligations.
Enforce our Terms of Service and other policies.
Provide, personalize and improve our advertising and marketing.
Sending promotional communications, such as providing information about our products and services, features, surveys, newsletters, offers, promotions, contests, and events; and providing other news or information about our partners and us.
Monitoring and analyzing usage, and activities in connection with the Websites and Services and for marketing or advertising purposes.
Investigating and preventing fraudulent transactions, unauthorized access to the Services, and other illegal activities.
Personalizing the Websites and Services.
To contact you about changes to our site and Service, new Service, features or products we offer, or other information we think you might find valuable, as well as to provide or enhance features of our Site and Service.
Where you have provided consent, we use/process your information for any other purposes.
Legal Basis for Processing the information (In compliance with GDPR)
We process personal information only in the specific context in which we collect it. We usually collect information when we have your consent or to perform a contract with the Subscribers or in furtherance of a legal obligation.
If you need further clarification concerning the legal basis on which we collect and use your Personal Information, you may contact us at the addresses given further below.
Security: How we protect your information
Eunimart Omnichannel Private Limited takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. Therefore, we have implemented and are implementing and updating appropriate administrative, technical, organizational and physical security measures of commercially acceptable security standards to help protect your information against unauthorized access, loss, destruction, use, alteration or disclosure of any information we store. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls.
We work hard to protect you and your information from unauthorized access, alteration, disclosure or destruction and have several layers of security measures in place, including:
Encryption of data during transit (HTTPS).
Encryption of data at restrict.
Restricted access to only authorized personnel through authentication and password mechanisms.
Implementation of anti-malware software.
Network protection through firewalls.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you know or have reason to believe that your Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your Account, please contact us following the instructions in the Contact us section below.
If we learn of a security systems breach, we will inform you of the occurrence of the breach in accordance with applicable law.
Disclosure & Sharing of Information
We process personal information only in the specific context in which we collect it. We usually collect information when we have your consent or to perform a contract with the Subscribers or in furtherance of a legal obligation.
If you need further clarification concerning the legal basis on which we collect and use your Personal Information, you may contact us at the addresses given further below.
Disclosure to third parties
We use third-party service providers for backup, storage, payment processing and other services. We share data which may include your Personal Information with such select third-parties so that they can access and process the information for providing these services to us. These third parties are contractually and otherwise legally bound not to disclose or use your Personal Information for a purpose other than in connection with providing the service to us.
When you initiate a connection with a third-party integration through the Platform, we will share information about you that is required to enable your use of the third-party integration through the Platform.
Eunimart makes it possible for you to upload and share comments or feedback publicly with others. Any information that you submit through such public features is not confidential, and Eunimart may use it for any purpose (including in testimonials or other Eunimart marketing materials). Any information you post openly in these ways will be available to the public at large and potentially accessible through third-party search engines. Such information can be read, collected and/or used by other users, and it could be used to send you unsolicited messages. In view of this, please take care when using these features of the Platform.
We may also disclose your information to third parties with your consent to do so.
b. Compliance with Laws
We are bound to disclose your Personal Information where required to do so by law or compelled by any legal process. We will disclose your Personal Information if we believe that the disclosure is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of Our Service.
How long we retain your Personal Information
We retain your personal information for as long as is needed to fulfill the objectives outlined in this Policy unless a more extended retention period is mandatory or permitted by laws. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
For personal information that we process on behalf of our Subscribers, we will retain such personal information by the terms of our agreement with them, subject to applicable law.
International Transfer
Eunimart Omnichannel Private Limited is a USA-based global company. We store your information in servers located in India. To provide stellar service, and in accordance with this Privacy Policy, we may require to transfer your information to another territory and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
In case you are from EEA or other regions with laws governing data collection and use should kindly note that you are signifying agreement to the transfer of your Personal Information to outside EEA. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Such transfer of data is primarily for processing and we ensure an adequate level of protection through a series of agreements with our service providers based on Standard contractual clauses and other similar agreements.
Your Rights
Visitors, Subscribers and Buyers have a right to request their own Personal Information, that we hold we hold or process on behalf of a third party and we will provide it to you.
Subscribers have a right to request change/rectification of any Personal Information entrusted to us as Account Information or complete any incomplete Personal Information.
Subscribers also have a right to have their personal information maintained by us removed from our systems. Provided that, notwithstanding such request, this data may be retained for as long as you maintain an account for our Services, or as needed to provide you with our Services, comply with our legal obligations, resolve disputes and enforce our agreements.
Visitors and Subscribers may direct any of the above requests to tech@eunimart.com, and we will handle such requests to access, change, or remove your information within thirty days. We will retain personal information that we store and process on behalf of our Subscribers for as long as needed to provide the Services to our Subscribers. We will retain and use this Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Buyers directly interact with our Subscribers through the Marketplace and should direct their requests to access, change, remove or correct your Personal Information that we process/store on behalf of the Subscriber, through the concerned Subscriber. Upon receipt of the request from the Subscriber, we will respond to their request within thirty days.
Additional rights for EEA territories
The right of erasure: You may have a broader right to erasure of personal information that we hold about you in certain circumstances. Such circumstances may include, for example, if the data is no longer necessary in connection to the purposes for which it was initially collected. However, we need to add that that we may need to retain certain information to keep records, to complete transactions or to comply with our legal obligations.
The right to restrict processing: In certain circumstances, you may have the right to request that we should restricts processing of your personal information such as, where you contest the accuracy of your Personal Information, for a period enabling us to verify the accuracy of such Personal Information. You also have a right to be informed when such restriction is lifted.
The right to data portability: You may have the right to be provided with your personal information in a structured, machine-readable and commonly used format and to request that we transfer the personal information to another data controller without hindrance. You also have a right to request that your Personal Information be directly transferred to another controller where it is technically feasible.
The right to object to processing: You may have the right to request that we should stop processing your personal information and to stop sending you marketing communications.
You also have the right to complain to a data protection authority about our collection and use of your personal information. Kindly contact your local data protection authority.
Personal Information of Children
We do not knowingly collect personally identifiable information from children under 13. If you are a child under the age of 13, do not submit any Personal Information to us. If you are a parent or guardian, we encourage you to instruct your children not to disclose any Personal Information without your consent. In case you have any reason to believe that a child has provided us his/her Personal Information, please bring it to our notice by emailing us at contact@eunimart.com. We will take immediate steps to remove that information from our servers.
Eunimart as a data processor
We may collect, use and disclose certain Personal Information about candidates when acting as the Subscriber’s service provider. Our Subscribers are responsible for making sure that their Buyer’s privacy rights are respected, including ensuring appropriate disclosures about third party data collection and use. To the extent that we are acting as a Subscriber’s data processor, we will process all Personal Information in accordance with the terms of our agreement with the Subscriber and its lawful instructions.
Links To Other Sites
Our website, Platform or mobile app may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s website. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. These third parties will have their own rules about the collection, use, and disclosure of information. We strongly advise you to review the privacy statement of every site you visit.
Changes to the Policy
This Privacy Policy will remain in effect except concerning any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
Any material changes will be notified to you by either posting a prominent notice on the website or through your registered email. Your continued use of our Service after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. In case you do not wish to comply with the amendments, your remedy is to discontinue the use of our service.
Contact us
If you have questions regarding this Privacy Policy or about our privacy practices, please contact us by email at contact@eunimart.com, or at: tech@eunimart.com
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